Privacy

Draft, to be reviewed

Players can browse Suizo without an account or giving us contact details. If you choose to send an enquiry, we ask for your name, email address and message so the coach can read it and reply.

Coach accounts and drafts

Coach sign-in, email verification and password recovery are provided by Clerk using session cookies. Saved drafts and new photos stay private until review. Saving or submitting a draft does not make it public.

We collect your name, photo, city, clubs, rates, packages, coaching and playing experience, qualifications and certificate files, languages, bio, chosen contact details (including Playtomic links), and login email. We use this to run your account and show the coaching profile you choose to publish, so players can contact you.

What is public

The public sees your approved profile, including your selected contact methods. Your login email stays private unless you choose Email as a contact method; then the contact email you provide is public. Suizo's administrator can review submitted drafts and certificate files. Certificate files are never shown publicly.

Where information is stored

Profile information, drafts and anonymous counts are stored in Suizo's database hosted on Replit. Photos and certificates are stored in the site's file storage, with private access controls; approved profile photos are served publicly. Clerk manages login accounts, login email and sign-in sessions. We do not claim that information is stored in a particular country.

Qualification certificates

Coaches may upload certificates for Suizo to review. Certificate files are never shown publicly. The site only shows the name of a qualification and whether its certificate was reviewed.

Contacting coaches

When you tap WhatsApp, Instagram, email or Playtomic, you leave Suizo and talk to the coach directly on that service. Suizo takes no bookings or payments.

The WhatsApp button does not print the coach's number, but its link still reveals it. The enquiry form is an alternative that does not reveal the coach's phone number or email address. We save your enquiry in that coach's private Suizo inbox and, if the coach has enquiry email alerts enabled, send a separate alert through Resend to the coach's verified login email. Coaches can manage these alerts in My profile without disabling their inbox. The alert does not include your message or contact details. The coach must sign in to read the enquiry and can reply using the email you provide. Player email addresses are not verified.

Only the receiving coach can read enquiries through their inbox. Suizo's service operators may access stored information to operate the service or investigate abuse. Messages are not public. We keep enquiries for up to 90 days, with expired messages removed by an hourly cleanup, or until the coach deletes the message or their profile is removed. We use a keyed one-way token derived from the sender's network address for sending limits; the raw address is not stored with the enquiry. These checks reduce spam but cannot prevent every unwanted message.

Profile statistics

To show coaches how their profile is doing, we count profile views and taps on WhatsApp, Instagram, Email, Playtomic and Share. We store only the coach, the type of action and when it happened. We don't create visitor IDs or fingerprints, and the count requests include no visitor identifiers.

To avoid counting the same view twice in a day, your browser keeps a small local note of the date you last viewed each profile. It stays on your device and is never sent to Suizo. If your browser blocks storage, we don't use any other tracking method instead.

Coaches can see these anonymous totals in their private profile stats. We also remember your ZAR/USD display choice in a browser preference. This is not used to identify or track players.

Removal

To remove your profile and close your account, open My profile → Account settings → Delete my account. You must type DELETE to confirm. This removes your active public profile, draft, photos, certificates and stats, and closes your Clerk account. We keep only operational records needed to complete deletion and its notifications, and a minimal deletion marker to prevent an old session recreating your account. Service backups and logs may follow their providers' retention rules.

For privacy questions or help with removal, contact hellosuizo@gmail.com.